In the negative spectrum of online classes lies the fact that students are isolated from their classmates and instructors. Web-based training classes are now incorporating various implements that drive and promote student interaction and collaboration.

Emails are being used to communicate asynchronously, to submit homework and assignments, and receive feedback regarding the same. Learners can post messages relating to planned group activities and events on message boards. Synchronous or real-time communication can be accomplished through the use of chat rooms, instant messengers, and audio and video conferences. A class website can be developed and maintained to share resources. A real-time classroom situation can be created by screen-sharing techniques that allow students to view a demonstration by the instructor on his/her computer screen.

As with any other aspect of online education, the student should take advantage of the myriad communication options available, and achieve success through a mixture of determination and discipline.